Frequently Asked Questions

Who is eligible to participate?

All Entergy Arkansas residential electric customers who have central air conditioning units or air source heat pumps and qualifying Entergy Arkansas Make Your Thermostat Pay Program thermostats (listed below) are eligible to participate in the pilot program. Note: Room and window air conditioner units as well as ductless mini-split heat pumps are not eligible for this program.

What thermostats qualify for participation in the Entergy Arkansas Make Your Thermostat Pay Program?

Customers owning any of the following Honeywell thermostat products can be connected to the program through the Honeywell Connected Home API Cloud Services or the Honeywell Lyric API Cloud Services: 

  • Honeywell Lyric (Round, T5, T6)
  • Honeywell Connected Home (6000, 8000, 9000 series)
  • Honeywell FocusPro, VisionPro, and UtilityPro

For more information about qualifying Honeywell Wi-Fi® Thermostats, please visit: https://yourhome.honeywell.com/wifi-thermostat

How do I enroll in the Entergy Arkansas Make Your Thermostat Pay Program?

Qualifying customers (as stated above) may enroll either by initiating sign-up (a) on the Entergy Arkansas Make Your Thermostat Pay Program enrollment website or (b) via the website of their qualified thermostat manufacturer (i.e., Honeywell).

How does the Entergy Arkansas Make Your Thermostat Pay Program work?

When you enroll in the Entergy Arkansas Make Your Thermostat Pay Program, your qualified thermostat will receive a signal during a conservation period to turn your unit’s compressor on and off (cycle) for a few minutes each half-hour during the hottest summer weekday afternoons — from June 1 through Sept. 30 (excluding holidays) — when demand for electricity is high.

What is a conservation period?

Conservation periods occur during hot summer days when tens of thousands of central air conditioners and heat pumps are suddenly running at high levels all at once. When this occurs, it causes a peak, which results in extraordinary demand on our power supply.

What is cycling?

Cycling occurs normally when your air temperature reaches the optimal indoor temperature set on your thermostat. Your central air conditioner compressor or heat pump then goes on and off to maintain that temperature. During a conservation period, cycling reduces the compressor’s use to half the time it operated during the hour before the conservation period went into effect.

Will my comfort level be affected during a conservation period?

While your compressor is in conservation mode, your unit’s fan continues to circulate the cool air throughout your home. During this time, the temperature may rise a few degrees depending on such variables as home insulation, shaded windows, the addition of ceiling fans and the amount of foot traffic in and out.

Are there any hidden costs or fees with this program?

No. Participation is totally voluntary and you do not pay to participate.

How often will the program be activated?

The Entergy Arkansas Make Your Thermostat Pay Program, like the Summer Advantage Program, typically operates on the hottest weekdays, for a small block of time from 12-7 p.m. CST, June 1 through Sept. 30. The program will not be activated on holidays or weekends unless there is an unexpected critical need. An event will last no more than four hours and on no more than three consecutive days.

How will I receive my incentives?

Entergy Arkansas Make Your Thermostat Pay Program participants will receive incentive checks for $25 within 60 days after their qualified thermostat manufacturer reports to Entergy Arkansas, Inc. their enrollment in the program. The annual Entergy Arkansas Make Your Thermostat Pay Program participation thank-you check for $25 will be mailed in December after the close of the program season ending Sept. 30. If an Entergy Arkansas Make Your Thermostat Pay Program participant drops out of the Entergy Arkansas Make Your Thermostat Pay Program before Sept. 30 of any Entergy Arkansas Make Your Thermostat Pay Program year, the annual thank-you check will not be paid for that year.

Are there penalties for withdrawing from the Entergy Arkansas Make Your Thermostat Pay Program?

If you become dissatisfied, you can leave the Entergy Arkansas Make Your Thermostat Pay Program at no cost, upon request. You will, however, forgo receiving annual thank-you checks.

What causes times of critical electricity demand?

Times of critical (or peak) electricity demand occur when everyone uses a lot of electricity at the same time, creating stresses on a limited energy supply. The frequency of critical peak demand periods has increased as the population and the use of electric appliances has grown, and both have grown tremendously in Arkansas over the past 30 years. The Entergy Arkansas Make Your Thermostat Pay Program works in conjunction with the Summer Advantage program and is just one way Entergy Arkansas is managing the rising demand for electricity to prevent power outages while keeping electricity rates low, deferring the construction of high cost power plants and helping the environment by reducing emissions produced on hot, humid days.

How does the Entergy Arkansas Make Your Thermostat Pay Program benefit me and the community?

Regional electricity prices are usually highest during periods of high electricity usage, especially during hot weekday afternoons in the summer. By lowering the peak electricity use during hot weekday afternoons, the Entergy Arkansas Make Your Thermostat Pay Program may help to reduce peak demand throughout our service territory, which could help to stabilize the price of electricity that you will pay over time.

Make a Difference
for Arkansas.

Why Join?

Your joining affects everyone in the Entergy Arkansas area because the Make Your Thermostat Pay Program helps:

  • Keep our power supply steady.
  • Maintain current electricity prices.
  • Further reduce carbon emissions that contribute to global warming.